Policies & Terms

Soul Leathers

Thank you for choosing Soul Leathers! We are delighted that you have made a purchase and sincerely hope that you are absolutely thrilled with your new item. However, if for any reason you are not completely satisfied, rest assured that we are here to assist you. Our return policy is designed to ensure your satisfaction, and we are more than happy to offer a full refund or exchange.

RETURNS & CANCELLATION

To initiate a return, please ensure that the item is securely packed in its original packaging and remember to include your proof of purchase. Once everything is ready, the shipping company will conveniently pick up the package.

We kindly request your attention to the fact that the responsibility for the return shipping charges will lie with you.

Exchange Policy

If you would like to exchange your item within 14 days from the date of receiving it and you will be receiving another pair, please note that shipping fees will be applied to the exchange. It is important to ensure that the pair you wish to exchange is new, has not been used, and is in the same condition as it was when you received it.

Refunds

Upon receiving your return, we will promptly inspect the item’s condition and process your refund or exchange. We kindly request your patience as this process may take up to five (5) days from the moment we receive the item. Rest assured, we will keep you informed by sending you an email or giving you a call once your return has been processed.

At Soul Leathers, we genuinely appreciate your business and strive to provide you with the best possible experience. If you have any questions or concerns, please do not hesitate to reach out to us. Our dedicated team is here to assist you and ensure your satisfaction.

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